Frequently Asked Questions for Parents

Who can my child contact if he/she needs technical help with the device? 
Students  should take their Chromebook to the building's Media Center for technical support. During class time they will need to get permission from the classroom teacher.  

What happens if the Chromebook is broken or damaged? 
Damages to Chromebooks will be handled by the Media Center staff in each building. 

Who is responsible for the cost of repairs?
Parents/legal guardians are responsible for the cost of repairs, replacement or insurance costs and deductibles. 

Is there insurance available to purchase to cover the cost of repairs and/or replacements? 
No. The district will cover repairs due to manufacturer's defects. Parents/students are responsible for covering the cost due to damage, loss or theft. 

What does the device warranty cover? 
The warranty covers manufacturer's defects for 3 years after the initial purchase. For more information, click this link to read the full warranty

What the device gets broken, lost or stolen? 
The student will receive a loaner device, if available, from the district. The parents/legal guardians will be issued an obligation notice for the replacement cost. The parents/legal guardians will be responsible for any damages to the loaner device as well.  

How is my student supposed to do work if we don’t have wireless internet at home? 
Buildings are open in the mornings for all students and Study Skills groups are available after school for students to participate in and access the wireless network. Chromebooks also have storage that will allow students to download specific items to be accessed offline. Google Documents can also be accessed and edited offline as long as the document was opened where wifi access was available and the account has not been signed out. Please contact your building principal if your student(s) need additional options. 

Are there grants available for parents to apply for to help cover the cost of providing internet at home? 
The Obama Administration has created reduced cost internet access for qualifying families through a partnership with Comcast. However, Comcast is not currently available in the Ross district as an internet provider. Check with Cincinnati Bell or Time Warner Cable to see if there are other options available. 

Can I opt my child out of bringing the device home every day? 
No. Students will need to use the Chromebooks in order to complete course requirements and to charge the device for each day.  

Can students use their own personal devices instead of the school-issued Chromebook?
Students may be permitted to use personal devices under specific conditions, however personal devices may not be used in lieu of district issued Chromebooks. 

Are there accessories that can help my student use the Chromebook? 
Some students might find the use of a mouse beneficial over the use of the touch pad on the device. 

Can my child personalize the device or case? 
Students can personalize the devices in ways that will not damage the Chromebook, case or charger, can be easily removed and are not permanent. Stickers, marking on the device or cover or other decorations or personalizations that could or will permanently affect the chromebook and/or case are not permitted. For more information on personalization please see the Student Responsibilities page. 

Can my child use his/her own personal case instead of the district provided case? 
In order to insure the most protection possible, students are required to use the district provided, always-on case. 

Are there reports available for me to see how my student is using the device? 
There are no reports available to parents to monitor how and when students use the Chromebook. Parents are encouraged to be engaged and discuss usage with students.

How can I provide internet filtering at home? 
Ross Local Schools will not be providing internet filtering outside of school. Please contact your internet provider for suggestions. For more information about keeping your children safe online please see the Internet Safety page. 

What are my student's school related accounts? 
Google, icurio, Schoology, Study Island (grades 5-8), History Alive! (grade 5-8) 

Will parents have access to student accounts and passwords?
Parents can access accounts through the child's username and password. Please contact your building principal with additional questions. 
 
Can the device be shared with family for personal or other educational use? 
The device is to be used for educational purposes only by the student to whom it is issued. 

What happens at the end of the school year with the Chromebook? 
Chromebooks will be returned prior to the end of the school year, on a date to be provided, so they can be checked for serviceability and to be stored for the summer. 

Can I purchase the device my child used when he/she graduates? 
The district will be trading the devices in for credit towards the purchase of new devices every 4 years so at this time there is no option for parents to purchase them. 

What measures are in place to protect the security and privacy of my student's personal and academic data?
Ross Local Schools does not collect any student data with the Chromebooks. 
"Google Apps for Education services do not collect or use student data for advertising purposes or create ads profiles. Gmail for consumers and Google Apps for Education users runs on the same infrastructure, which helps us deliver high performance, reliability and security to all of our users. However, Google Apps is a separate offering that provides additional security, administrative and archiving controls for education, business, and government customers. Additionally, we do not collect or use any information stored in Apps for Education users' Google Drive or Docs (or Sheets, Slides, Drawings, Forms) for any advertising purposes. Google complies with FERPA (Family Education Rights and Privacy Act) and the US-EU Safe Harbor agreement. Google Apps for Education complies with FERPA and our commitment to do so is included in our agreements. Google is registered with the US-EU Safe Harbor agreement, which helps ensure that our data protection compliance meets European Union standards for educational institutions. For information about the security of the Google platform, please see the link below pointing to a PDF about Google Security. Your student’s academic and personal data is not housed here at Ross. All student information is housed either at SWOCA (our ITC (Information Technology Center/internet service provider, which is a state run entity) or the Ohio Dept. of Education. For additional information on student data/privacy concerns, please view the FERPA link below." (https://support.google.com/a/answer/139019?hl=en)

For more information about the Google for Education products we are using and additional information regarding data security practices that are employed by Ross and the entities that handle our student data please refer to the links below:
How do I disable the video and audio monitoring device on the Chromebook?
While there is third party software available to purchase and install to monitor student and staff Chromebooks, the district has not yet purchased or implemented any software of this kind, and has no immediate plans to do so. Further, this kind of monitoring software is typically only used in a classroom setting to keep students on task or to direct them quickly to educational resources. This software would never be used to monitor students outside of class. There is nothing “out of the box” that can be enabled or disabled to monitor on your student either during the school day or outside of the school day through the built-in webcam or microphone.

What security and protection measures are in place to keep the Chromebooks free from viruses and malware?
Please see the linked document from Google for Chromebook security information.  

How can I view my child’s work product?
Ask your student to login to his/her school issued Google for Education account (firstname.lastname@student.rossrams.com) They should be able to show you any work that he/she has created/completed using the Google Apps for Education software. Assignments and other materials are also available in your student's Schoology account. To access Schoology, please visit rossrams.schoology.com and use the student's Google username and password to log in. 

What apps are available to parents for monitoring my student’s education?
ProgressBook: Parents can view student progress by accessing Progressbook. For assistance please contact: 
RHS: Stacy Partin, stacy.partin@rossrams.com
RMS: Building Counselors: 
Elizabeth Drumm (Grade 5): Elizabeth.Drumm@rossrams.com, phone: 863-1251, ext. 2155
Lisa Jeffery (Grades 6, 7 & 8): Lisa.Jeffery@rossrams.com, phone: 863-1251, ext. 2154

Schoology: The capability of giving parental access is available, however we currently do not have that option in place.

What informational survey(s) will be given to my student to complete?
We have surveyed students to determine percentage of students with access to internet at home and we plan to survey students periodically on how the 1:1 program has changed their educational experience here at Ross.

How does my student’s participation in this program help or hinder their goals for post-
secondary education?
It is the district’s feeling that students participation in the 1:1 program will greatly enhance their post-secondary education goals. 21st century skills and the use of technology is prevalent in almost all post-secondary schools now. Preparing students now with 21st century skills, while they are in middle and high school, will not only prepare them for further education in a 2 or 4 year college, but will also prepare students for the modernized work force upon completion of high school. We feel that this program will greatly enhance their skill set for whatever they plan to do after high school.

My student is having problems connecting to WIFI networks outside of school. What can I do to fix this? 
The first thing to try if your student is having problems connecting to wifi networks at home or outside of school is to plug the Chromebook into its power adapter and then try connecting to the wifi. Once you have connected to the wifi, you should be able to unplug the Chromebook from the power adapter and stay connected. We are not sure why this happens, but this has helped solve initial connectivity issues when connecting to wireless networks.

The second item that may be causing connectivity issues to outside wifi networks is the security that is being used on the wireless network. It has to do with the encryption method that is being employed by your wireless router that may not be compatible with the Chromebook. Most wireless routers have the ability to change the encryption method that is being used to password protect your wireless network. We know that the WPA2-PSK encryption method does work with the Chromebook. We are working on getting more information concerning this particular issue, so that we can eliminate these connectivity issues outside of the district.

Who do I contact if I have questions? 
Please contact your building principal with questions. 
    RHS: Brian Martin | Brian.Martin@rossrams.com | (513) 863-1252
    RMS: Chris Saylor | Chris.Saylor@rossrams.com | (513) 863-1251